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Ruconn Terms of Use

Last updated: 3 August 2026

Effective date: 3 August 2026

These Terms of Use (“Terms”) are the user agreement governing the Ruconn mobile application, internet pages, and related services (the “Service”). This agreement is formed electronically. The Ruconn mobile app may be offered via the Apple App Store and Google Play.

Our Privacy Policy explains how we handle personal data. Our KVKK Disclosure Notice provides separate information under Turkish data-protection law. Those documents are not contracts or explicit-consent forms.

If you create an Organization (club) or hold organization-owner status, the Organization Agreement also applies. Topic-based priority rules are set out in §20.

For users in Türkiye, if there is a conflict between the Turkish and English versions, the Turkish text prevails.

1. Scope and acceptance

These Terms apply to the Ruconn mobile application, related Ruconn internet pages, and related features offered as part of the Service.

By creating an account or using the Service, you accept these Terms. You must be able to read and understand them. If you do not accept them, do not use the Service.

When you create an account or re-accept updated Terms in the app, the version you accepted and the time of acceptance are recorded and associated with your account.

You must be at least 18 years old. If you are under 18, you may not use the Service.

Your mandatory consumer rights under applicable law remain reserved.

How we announce and how you accept changes is governed by §15.

2. Parties and Ruconn’s role

These Terms are between Ruconn Teknoloji Yazılım Limited Şirketi (“Ruconn”, “we”, “us”) and you, the user of the Service (“User”).

Ruconn Teknoloji Yazılım Limited Şirketi Konak Mah. Barış (120) Sk. Ofis Artı İş Merkezi Sitesi No: 3 İç Kapı No: 10 Nilüfer / Bursa, Türkiye

Ruconn is a digital service environment that enables sports communities to use organization, event, participation, and communication features. Ruconn currently provides the Service for the Türkiye market and sports communities in Türkiye. The Service may support running, fitness training, yoga, pilates, and similar physical activities.

Except for events expressly stated to be organized by Ruconn, Ruconn is not the event organizer. Organizations and event organizers act independently of Ruconn. Providing the service environment does not create agency, partnership, or employment on behalf of an event organizer.

Ruconn’s own acts and legal duties remain reserved.

In these Terms:

Membership and following are separate concepts.

3. Accounts, eligibility, and security

To create an account and use the Service you must be 18 or older and provide accurate, up-to-date information that belongs to you.

A phone number is not required to create an account or sign in. An organization’s contact phone on its profile is a separate field from any account phone number.

You must not share, sell, or transfer your account. You are responsible for safeguarding your login credentials. If you suspect unauthorized access, notify support@ruconn.com without delay.

You may be responsible, to the extent of your fault, for consequences arising from breach of your account-security obligations. Legal exceptions remain reserved.

Fake accounts, impersonation, and misleading account information are prohibited.

4. App license and Ruconn intellectual property

Subject to these Terms, Ruconn grants you a limited, non-exclusive, non-transferable, non-sublicensable right to use the Service for personal use. This is not a right to commercially resell or redistribute the Service.

The following belong to Ruconn or respective rights holders:

Without permission you may not:

Open-source and third-party components may be subject to their own licenses.

If you obtain the app via the Apple App Store or Google Play, the applicable store’s mandatory usage rules for users may also apply. Store-specific terms are set out in §17 and §18.

5. User-generated content

You may create or share Content such as:

You retain ownership of Content you upload. Upload only Content you are authorized to use and share. When sharing another person’s photo, personal data, or work, you must have the required legal authority or permission. You are responsible for Content complying with law, these Terms, and third-party rights.

The license you grant Ruconn is limited to what is needed for operating, hosting, technically processing, transmitting, displaying, backing up, securing, and content moderation of the Service. The license is non-exclusive, worldwide, and royalty-free. Sublicensing is limited to technical providers and subcontractors involved in delivering the Service.

This license does not allow Ruconn to use your Content in independent advertising or promotional campaigns. Resizing, compression, format conversion, and technical adaptation may fall within this license.

The license may continue while Content remains on the Service and during the ordinary deletion of technical backups after Content is removed. Records needed for legal obligations, security review, or disputes may be retained for the relevant period.

Content sent to shared chats may remain in anonymized or account-unlinked form after you delete your account, to preserve conversation integrity. Your right to remove Content does not mean every previously delivered message or share will be deleted from every recipient.

6. Prohibited content and prohibited conduct

Ruconn applies a strict zero-tolerance approach to abusive, harassing, and unlawful use. Sanctions consider severity, impact, repetition, and security risk. Not every violation automatically results in permanent account closure.

6.1 Prohibited content

In particular, the following Content is prohibited:

The prohibition focuses on harmful or unlawful use.

6.2 Prohibited system use

In particular, the following are prohibited:

7. Reporting, blocking, and user safety

Users may report objectionable users and Content types supported in the app. Reporting tools are provided in the app.

Users may block others. Blocking may hide or replace with a placeholder the blocked user’s profile and Content for the blocking user.

In shared organization or event chats, blocking does not automatically end the blocked person’s room membership or ability to send messages. Violations in shared spaces may be reported in-app to the Organization’s authorized users.

To reach Ruconn, email support@ruconn.com or use the feedback channel in Settings (“Help us improve” / Turkish UI: “İyileştirmemize yardımcı ol”). Service-environment-level safety and account requests are reviewed through these channels.

If the Organization does not handle a report, the report concerns an Organization official, no content reviewer is on duty, or there is a serious safety risk, you may escalate to Ruconn via support@ruconn.com or the Settings feedback channel.

Blocking is not a substitute for emergency safety measures or contacting authorities. In immediate danger, contact emergency services and law enforcement.

8. Content moderation, sanctions, and appeals

Reports are assessed as soon as reasonably possible. In-app chat and event media / post reports are reviewed first by the Organization’s authorized users.

Ruconn reviews safety, support, and service-environment violation requests received via support@ruconn.com and the Settings feedback channel. Our operational target (only for requests Ruconn receives through those channels) is to begin initial human review within 24 hours of receipt. This is not a guarantee that a final decision or all sanctions will be completed within 24 hours, and it does not mean organization-queue reports are reviewed by Ruconn within 24 hours.

Ruconn may independently review service-environment safety and serious violation requests sent to it, and may take measures regarding content, accounts, or organization access within its authority.

Priority may be given to reports involving urgent safety risk, child safety, serious threats, fraud, or clear illegality. Review may take longer if additional information, technical analysis, or coordination with authorities is required. Ruconn may apply temporary measures while review is ongoing when appropriate.

Sanctions may include:

Advance notice may be omitted in urgent safety, fraud, evidence-preservation, or legal-compulsion cases. Otherwise, where reasonably possible, the user is informed of the decision and its basic grounds.

Users may appeal a sanction via support@ruconn.com. An appeal does not automatically lift the sanction during review. Ruconn is not required to disclose security, third-party, or investigation information it cannot lawfully share.

9. Organizations and event organizers’ responsibility

An organization owner who creates an Organization also accepts the Organization Agreement. That Agreement sets additional obligations for the organization owner and authorized organization users.

Anyone acting for an Organization represents that they have the necessary authority. Organizations and event organizers are responsible for the accuracy of information they publish and for their events’ rules, participation terms, capacity, time, place, and any required permissions. Event organizers must assess reasonable safety measures and provide accurate information to participants.

Ruconn is not the organizer of events it has not expressly stated it organizes. That an Organization is shown or featured in the app does not mean Ruconn guarantees every activity of that Organization.

Ruconn’s own fault and legal duties remain reserved.

10. Event participation, health, and safety

Running, fitness training, yoga, pilates, and other physical activities involve risks of fatigue, falls, injury, or health problems. Before participating, assess your health, fitness, and the event’s requirements. Seek medical advice when appropriate.

Ruconn does not provide medical diagnosis, treatment, or personalized health advice. Follow the event organizer’s reasonable safety and participation instructions. Assess risks such as weather, course, equipment, and personal preparation.

The app is not an emergency, rescue, security-monitoring, or continuous live-location service. In an emergency, call 112 and contact the relevant authorities.

These risk disclosures do not eliminate Ruconn’s or the event organizer’s liability for intent, gross negligence, or duties that cannot be limited by law.

11. Event information, changes, cancellation, and fees

Event time, place, capacity, content, and participation terms may be changed by the event organizer. The event organizer may postpone or cancel an event when necessary. Check current event information.

Ruconn does not guarantee that information entered by an event organizer is always accurate or up to date. Ruconn may correct clear errors it detects or remove content.

Ruconn does not currently offer paid subscriptions or in-app purchases. If an event involves a fee, payment, or refund terms, that must be disclosed to the user separately and clearly in the event context. Unless Ruconn expressly states it provides a payment service, Ruconn is not a party to or intermediary for the payment.

If payment or paid features are added later, separate terms may apply.

12. Suspension, termination, and account deletion

You may delete your account via Settings → Delete account (Turkish UI: Hesabı sil). When deletion completes, your account is closed, open sessions end, and identifying information and related personal data that need not be retained by law are deleted or irreversibly anonymized. Cleanup of some related records may take additional technical time. Your session ends after successful deletion.

Uninstalling the app does not delete the account. Account deletion cannot be undone once completed.

When your account is closed, you cannot sign in again; your active access as a member, follower, or authorized user in the service environment ends. Past event and participation records and Organization membership or follow records may be retained in anonymized form for service integrity or legal obligations.

A User may own at most one Organization at a time. If you are an organization owner, deleting your account archives the Organization you own and removes it from discovery and general public visibility. Memberships or roles where you are not the organization owner do not automatically archive the Organization. If you want the Organization to remain active, transfer ownership to another suitable user before deleting your account.

You may also delete your account by email using the method described on Ruconn’s account deletion page, without using the app. That method is not automatic; Ruconn processes the request manually after verifying you are the account holder. Ruconn will not ask for your email password, app password, or unnecessary identity documents. Ownership verification may be required. When deletion completes, the outcomes in this section apply; legal retention obligations remain reserved.

Shared chat messages may remain in anonymized or account-unlinked form for conversation integrity. Data needed for legal retention, security logs, fraud prevention, reports, and legal disputes may be kept for the relevant period.

Account deletion does not automatically end an ongoing report or review. Details on deletion, retention, and your rights are in the Privacy Policy and KVKK Disclosure Notice. Account deletion is not the same as immediate, exception-free erasure of all personal data.

Ruconn may suspend, restrict, or terminate an account for breach of these Terms or law (§8).

13. Availability and third-party services

Ruconn may develop, change, or remove features of the Service. Outages may occur due to maintenance, security, technical issues, or force majeure. Ruconn does not guarantee uninterrupted or error-free operation. Mandatory consumer rights remain reserved.

Third-party services such as maps, notifications, or hosting may have their own terms. Links to third parties do not mean Ruconn endorses or guarantees them. Ruconn is responsible for third-party outages outside its control only to the extent required by applicable law.

14. Liability and legal rights

To the extent permitted by law, the Service is provided as is. Ruconn does not guarantee uninterrupted, error-free, or fit-for-purpose operation for every user’s particular needs.

Ruconn’s liability is limited only to the extent legally allowed. Ruconn’s intent, gross negligence, non-excludable liability for bodily harm, and mandatory consumer rights remain reserved.

Event organizers’ independent acts are distinct from Ruconn’s own acts. Users must take reasonable steps regarding personal devices, connectivity, and account security.

15. Changes to these Terms

These Terms may be updated for legal, security, technical, or Service-related reasons. Changes are generally not retroactive; legally required exceptions remain reserved.

Material changes to your rights or obligations are announced a reasonable time before they take effect by a direct method such as in-app notice or email, and may also be published on the website. Where law requires, we obtain fresh express acceptance. You may be asked to re-accept the current Terms in the app; re-acceptance is recorded with the accepted version and a timestamp.

Some changes may take effect immediately for legal compulsion, serious security risk, or to prevent abuse.

Continuing to use the Service after changes that do not require express acceptance may constitute acceptance to the extent permitted by law. You may delete your account before a change takes effect.

16. Governing law and disputes

These Terms are governed by the law of the Republic of Türkiye.

Consumers may apply to competent consumer arbitration boards, consumer courts, and other competent authorities under applicable law. Rights based on the user’s place of residence or other legally recognized jurisdiction rules are not limited.

For other disputes, the courts and authorities competent by law apply.

17. Apple App Store provisions

This section applies to obtaining and using the Ruconn iOS app via the Apple App Store.

17.1 Parties

The license agreement is between you and Ruconn. Apple is not a party. Ruconn is responsible for the app and its content.

17.2 Scope of license

The license granted to you is non-transferable and limited to use on Apple-branded products that you own or control. Family Sharing and other authorized uses under Apple’s Media Services Terms and Conditions Usage Rules remain reserved.

17.3 Maintenance and support

Ruconn is solely responsible for maintenance and support. Apple has no obligation to provide maintenance or support.

17.4 Warranty

If a warranty obligation applies by law, Ruconn is responsible. If the app fails to conform to an applicable warranty, you may notify Apple. Apple will refund the purchase price, if any, paid for the app. While the app is free, there may be no purchase price to refund. To the maximum extent permitted by law, Apple has no other warranty obligation regarding the app.

17.5 Product claims

Ruconn, not Apple, is responsible to the extent required by applicable law for addressing product liability, regulatory compliance, consumer protection, privacy, and similar claims arising from the app or its use. This does not reduce your statutory rights against Ruconn.

17.6 Intellectual property claims

Ruconn, not Apple, is responsible to the extent required by applicable law for investigating, defending, settling, and discharging third-party intellectual property claims that the app infringes.

17.7 Legal compliance representation

By using the app, you represent that you are not located in a country subject to a U.S. Government embargo or designated as a terrorist-supporting country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

17.8 Third-party terms

You must comply with applicable third-party agreements (for example mobile network or internet terms) when using the app.

17.9 Third-party beneficiary

Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple and its subsidiaries have the right to enforce these Terms against you as third-party beneficiaries.

17.10 Contact (Apple)

Ruconn Teknoloji Yazılım Limited Şirketi Konak Mah. Barış (120) Sk. Ofis Artı İş Merkezi Sitesi No: 3 İç Kapı No: 10 Nilüfer / Bursa, Türkiye Email: support@ruconn.com (preferred channel for support requests) Phone: +90 534 786 24 66

18. Google Play provisions

This section applies to obtaining and using the Ruconn Android app via Google Play.

18.1 Parties

These Terms are between you and Ruconn. Google is not a party. For development, content, operation, maintenance, and support of the app, your counterpart is Ruconn.

18.2 License and Google Play rules

The right to use an app obtained via Google Play is granted under the license in §4. When using the app via Google Play, you must also comply with Google Play’s applicable terms of service, usage rules, and related third-party terms for users.

These Terms govern the relationship between you and Ruconn. These Terms do not govern the distribution relationship between Ruconn and Google.

18.3 Maintenance, support, and claims about the app

Ruconn is responsible for maintenance and support. Claims about use of the app, its content, personal-data processing, consumer rights, product liability, or intellectual property should be directed to Ruconn.

Google is not a party to commitments Ruconn gives under these Terms and, except where mandatory law requires otherwise, is not responsible for those commitments.

18.4 User-generated content

For Content created or shared in the Google Play version of Ruconn, §5, §6, §7, and §8 apply. You must accept these Terms before creating or sharing Content. Reporting, blocking, organization content moderation, bringing the matter to Ruconn, and content or account sanctions are governed by those shared sections.

18.5 Third-party services

Google Play, Google Play services, Android, device makers, mobile carriers, and other third-party services may have their own terms. Google is not the developer, organizer, or operator of the Ruconn Service.

18.6 Payments

Ruconn does not currently offer paid subscriptions or in-app purchases. If paid digital products or services are offered via Google Play later, applicable Google Play billing rules, separate paid-service terms, and mandatory consumer rights may apply.

18.7 Account deletion

For the Google Play app, account deletion may be started via:

  1. In-app Settings → Delete account as described in §12; or
  2. Without using the app, the email request method on the account deletion page

Email requests are processed manually by Ruconn after ownership is verified. The page does not offer automatic deletion. Google does not delete your Ruconn account or process your deletion request on Ruconn’s behalf.

18.8 Contact

Support, safety, content moderation, account deletion, and privacy channels for the Google Play app are the same as in §21.

19. Intellectual property complaints

If you believe your work is used on the Service without authorization, contact support@ruconn.com with, where possible: a description of the right; location of the Content; your name and contact details; evidence of ownership or authority; and a statement that the information is accurate.

Ruconn may temporarily restrict Content, request an explanation, remove Content on valid claims, and sanction repeat infringers.

20. General

If any provision is invalid, the remaining provisions continue. Failure to enforce a right immediately is not a waiver.

You may not assign rights or obligations under these Terms without Ruconn’s written consent. Ruconn may assign the agreement in a merger, restructuring, service transfer, or other case permitted by law; mandatory consumer rights remain reserved.

Force majeure and events outside Ruconn’s reasonable control may temporarily affect performance. Ruconn will use reasonable efforts.

Notices may be sent to your registered email, via in-app notice, or via website announcement.

For users in Türkiye, the Turkish version prevails over the English version in case of conflict.

The Organization Agreement is a special set of terms for the organization owner or authorized organization user regarding organization activities. In a conflict on the same topic, the Organization Agreement’s organization-specific rule prevails for those activities; these Terms govern individual user relationships.

The Privacy Policy and KVKK Disclosure Notice govern personal-data processing and do not replace these Terms.

These Terms are effective as of 3 August 2026.

21. Contact

Ruconn Teknoloji Yazılım Limited Şirketi Konak Mah. Barış (120) Sk. Ofis Artı İş Merkezi Sitesi No: 3 İç Kapı No: 10 Nilüfer / Bursa, Türkiye Tax office / no.: Çekirge Vergi Dairesi / 7352333782 Phone: +90 534 786 24 66 Web: https://ruconn.com